These terms and conditions together with our Privacy Policy, Cookie Policy, Terms of Website Use, Refunds Policy and Delivery Policy tell you information about us and constitute the legal terms and conditions (‘Terms’) on which we sell any of the goods (‘Goods’) listed on our website (and all associated pages) (‘Site’) to you.

By making a purchase with us, you are agreeing to the Terms and it is your own responsibility to ensure that you are fully aware of these.

Our Contract with You

Our ZEMGE shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can request that a member of our customer services to assist you by contacting info@zemge.com

Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us

We shall assign an order number, please quote the order number in all subsequent correspondence with us relating to your order.

We may send you an email to say that we do not accept your order. This is typically for the following reasons:

·         The Goods are not available.

·         we cannot obtain authorisation of your payment;

·         we are unable to meet your requested delivery date;

·         It fails the security checks; or

·         There has been an error by us in the pricing or description of the goods.

If we are unable to supply you with the Goods, for example because the Goods are not in stock or are no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device’s display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.

Returns

We’re sure that you’ll love your ZEMGE item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange. Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 14 days.

Conditions for the return of items

If you are not completely satisfied with your purchase, please return the items to us in their original condition within 14-days of receipt.

We cannot accept refunds or exchanges on watches that have had links taken out or refitted back to the strap as this process leaves marks on the strap meaning the watch is not as new.

The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.

 We point out that the following damage to the products is not subject to the return:

·  Natural wear

·   Mechanical damage caused by your use of the products, as well as damage caused by lack of or improper maintenance;

·   Damage caused due to misuse;

If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

ZEMGE is not responsible for lost items during return shipping.

Payment returns

All refunds are made automatically to the account used by you for payment. In the case of payment by bank transfer to the account, the payments will be returned to the account from which the transfer was made.

STANDARD RETURNS POLICY

Refunds can be requested within 14 days of the date of despatch, and exchanged within 14 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.

How to return items

Items must be returned with a cover note detailing the reason for the return.

To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:

·         Package your item up, ensuring the completed invoice is included in the parcel.

·         Take the item to the Post Office and ask for proof of postage

Please allow 14 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

Returns address: 

SOT Fulfilment Centre

Unit C2, Matrix Point, 59 Mainstream Industrial Park, Mainstream Way, Birmingham, B7 4SN.

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Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Customer service

If you have additional questions, please contact us: info@zemge.com

Delivery

Standard delivery

Tracked service by Royal Mail. You will receive your order within 1-2 working days. Orders placed Monday to Friday before 3:00 pm will be processed on the same working day.

Spend £50 or more and you can enjoy this service for free. For orders under £50 there is a small charge of £3.00.

Please note:

·         Applies to UK mainland only including Northern Ireland.

·         Royal Mail does not deliver on Bank Holidays.

·         Any orders placed after 3:00 pm or over the weekend will be processed on the next working day.

International delivery

We can deliver your order to almost any place in the world. Your shipping charge and estimated delivery time will be calculated during the checkout. International shipping cost may vary depending on the location – from £0 to £20.

Are you open on bank holidays?

At this time, ZEMGE do not operate on bank holidays. Orders received on bank holidays will be despatched on the next working day, as per the delivery timescales above.

What if I’m not in when you deliver?

All UK orders are handled by Royal Mail, who will leave you a card if you aren’t in when delivery is attempted.

International orders are handled by DHL. Global Mail orders are passed to the domestic delivery service who will finalise delivery in your country. DHL Express orders are handled by DHL from start to finish and follow the same process as UK orders (you will be left a card).

Can you deliver to a work address?

We allow delivery to work addresses and multiple occupation buildings, but it is important that you ensure someone is available to accept the parcel on your behalf.

The courier is responsible for delivery to the address, not the named recipient. Both Royal Mail and DHL consider a parcel as delivered once a signature is taken at the designated address. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.